Your Privacy Is Our Priority
Your personal information is always protected at cricks. In this policy we explain in detail how we collect, use, and store your information.
cricks is a trusted online betting and casino platform in Bangladesh. We hold the privacy of our users in the highest regard. This privacy policy explains what types of information we collect when you use the cricks website (cricks.cam), how that information is used, whether it is shared with third parties, and what steps we take to protect your information. Please read this policy carefully. By using cricks services, you are agreeing to the terms of this privacy policy.
Policy on Information Collection
cricks may collect the types of information described below in order to operate its platform effectively and provide you with better service.
1.1 Information You Provide Directly
Information you voluntarily provide during account registration and use of services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and nationality
- National ID or passport number (when identity verification is required)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
- Messages sent to support via live chat or email
1.2 Automatically Collected Information
When you visit cricks.cam, the following information may be collected automatically through technical means:
- IP address and device identifiers
- Browser type and operating system information
- Pages visited, session duration, and click data
- Referral source (the link you came from)
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
For identity verification, fraud prevention, or legal compliance purposes, we may receive information about you from trusted third parties such as verification agencies or payment processors.
Purpose of Information Use
cricks uses collected information only for the following legitimate purposes. Your information is never sold to advertisers.
2.1 Account and Service Management
- Creating, verifying, and keeping your account secure
- Processing deposit and withdrawal transactions
- Managing bonuses, free bets, and VIP rewards
- Storing betting history and account statements
2.2 Security and Legal Compliance
- Detecting and preventing fraud, money laundering, and illegal activities
- Age verification — keeping accounts active only for users aged 21 and above
- Complying with applicable laws and regulatory requirements
- Providing information for dispute resolution and legal claims
2.3 Service Improvement and Communication
- Monitoring and improving platform performance
- Responding to support requests (24/7 live chat and email)
- Sending relevant promotional offers and updates (based on your consent)
- Providing responsible gaming alerts and support
Cookies and Tracking Technologies
cricks.cam uses cookies and similar technologies to enhance your browsing experience and ensure the site functions properly.
3.1 Essential Cookies
These cookies are essential for the basic operation of the site — such as keeping your login session active, storing security tokens, and remembering your language preference. Without them, the site will not be able to function correctly.
3.2 Analytical Cookies
These cookies help us understand which pages are visited most, where users encounter problems, and how the platform is performing overall. This information is used to improve the quality of our service.
3.3 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important features of the site from working. See your browser's help section for more details.
Data Storage and Security
cricks places the highest importance on the security of your personal information. We use industry-standard technologies and processes to keep your information secure.
4.1 Security Measures
- SSL Encryption: All information sent to and received from the site is protected through SSL/TLS encryption technology
- Secure Servers: Your information is stored in secure data centres where unauthorised access is prohibited
- Access Controls: Only authorised staff can view your information, and only when necessary and for specific purposes
- Regular Security Reviews: Our systems undergo regular security testing
4.2 Data Retention Period
We retain your information only for as long as necessary. Generally:
- Active account data — for as long as the account remains active
- Financial transaction records — for the period required by applicable law
- Even after an account is closed, certain information may be retained for a specified period for legal or regulatory reasons
4.3 Response to Data Breaches
If a security breach occurs and it affects your information, we will notify the relevant authorities and inform you promptly, and will take the necessary remedial steps.
Information Sharing with Third Parties
cricks never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the limited circumstances below:
5.1 Service Provider Partners
We work with certain trusted third parties who assist in operating our services. These include:
- Payment processors (bKash, Nagad, Rocket, Upay, and banks) — to complete transactions
- Identity verification agencies — for the KYC (Know Your Customer) process
- Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) — to deliver gaming services
- Cloud and IT service providers — for infrastructure support
Only the information necessary is shared with these partners, and they are required to comply with data protection terms.
5.2 Legal Obligations
We may be required to provide your information to relevant authorities under a court order, a regulatory body's directive, or as required by applicable law. In such cases we will try to notify you in advance wherever possible, though in some cases legal reasons may prevent us from doing so.
5.3 Structural Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such situations you will be informed in advance and given the opportunity to close your account before the new policy takes effect.
Your Privacy Rights
cricks believes you should have full control over your own information. Your key rights are described below:
- Right to Access: You have the right to know what information we have collected about you and to receive a copy of it.
- Right to Rectification: If your information contains any errors or is incomplete, you can request that it be corrected.
- Right to Erasure: In certain circumstances (such as where there is no legal obligation to retain the data), you can request that your information be deleted.
- Right to Object to Processing: You can ask us to stop using your information for marketing communications.
- Right to Portability: You can request your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may withdraw consent you have previously given at any time. However, any processing carried out before the withdrawal will remain valid.
To exercise any of the above rights, please contact our support team via 24/7 live chat or by email at [email protected]. We will respond to your request as quickly as possible.
Protection of Minors
cricks strictly provides services only to users aged 21 and above. We do not knowingly collect personal information from anyone under 21 or allow them to open an account.
We carry out age verification during account registration and on withdrawal requests. If a user opens an account with a false date of birth and is later found to be under 21, their account will be closed immediately and the collected information will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
Security of Payment Information
We pay special attention to protecting financial transaction data. The payment methods currently supported on cricks are:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
The following security measures are applied to every transaction:
- All payment information is transmitted through SSL encryption
- Your complete payment account number or PIN is never stored on our servers
- No cricks employee will ever ask for your payment PIN or password — never share this information with anyone
- In the case of suspicious transactions, we may temporarily suspend your account and ask you to verify your identity
Changes to the Privacy Policy
cricks may update this privacy policy from time to time — due to business needs, technological changes, or legal obligations. For any significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Notify registered users of the changes via email
- Display a notice on the site's homepage if necessary
By continuing to use cricks services after any changes, you will be considered to have agreed to the new policy. It is recommended that you visit this page regularly to read the latest version of the policy.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to assist you.
Use the site's live chat option for instant support in Bengali. Any day, any time.
We try to respond to all privacy-related requests as quickly as possible. Support hours: 24 hours, 7 days (BST, UTC+6).
Play safely on cricks
Your information is protected. Open an account on cricks now and enjoy the best betting experience in Bangladesh.
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