Frequently Asked Questions
Answers to all your questions at cricks
On this page you will find detailed answers covering accounts, deposits and withdrawals, games, bonuses, and security.
cricks is a simple and reliable online betting and casino platform for players in Bangladesh. Below we have answered the most frequently asked questions across five key sections — from opening an account and depositing via bKash, to betting on BPL matches, claiming bonuses, and responsible gaming. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at cricks, you need an active mobile number and accurate personal information. You can sign up easily by entering your name, email, and password in the registration form. The entire process takes just a few minutes. Please note that this platform is for people aged 21 and above only.
Yes, cricks is for individuals aged 21 and above only. Registration or play by minors is strictly prohibited. We are committed to ensuring responsible gaming and age verification is carried out when necessary.
No, only one account per person is allowed at cricks. Attempting to create multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. This rule is strictly enforced to ensure fair play.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have any trouble, contact cricks 24/7 live chat support.
cricks may verify your identity before processing a withdrawal. This process may require a copy of your national ID card or passport. Completing verification quickly means your withdrawals are processed faster. This is done solely to ensure the security of your account.
Deposits and Withdrawals
Deposits from bKash to cricks are generally instant — in most cases the funds are added to your wallet within just a few seconds to a few minutes. Occasional minor delays may occur due to network issues. If you experience a problem, let us know via live chat.
The minimum deposit amount at cricks is ৳100 for any method. The minimum withdrawal amount is ৳1,000. These limits are the same across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Yes, Nagad is a supported payment method at cricks. To deposit, go to the Cashier section, select Nagad, enter the amount, and follow the instructions shown. Transactions are usually completed instantly.
Withdrawals at cricks are generally processed within 5 to 30 minutes. Withdrawals via bKash, Nagad, Rocket, and Upay are the fastest. Bank transfers may take a little longer. Having a verified account makes the process even faster.
cricks generally does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may deduct a small service fee under their own terms. For specific details, please check the terms and conditions of the relevant payment provider.
cricks supports transfers from major banks in Bangladesh, including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. To deposit via bank transfer, follow the instructions provided in the Cashier section.
Games and How to Play
To bet on BPL matches at cricks, go to the Cricket section. You can place bets before or during a match. There are various markets available to bet on, including match result, top batsman, and total runs. Make sure you understand the odds before placing a bet and set a budget before you play.
Yes, in-play or live betting on T20 World Cup and international cricket matches is supported at cricks. Odds update as the situation in the match changes. Live betting is exciting but requires quick decisions, so it is best to stay within a set budget.
RTP (Return to Player) is a game's theoretical return rate, indicating how much of every ৳100 wagered is returned to players on average over the long term. It is an average figure only — the outcome of each spin is determined by a Random Number Generator (RNG), so there is no guarantee of winning.
Yes, cricks is mobile-friendly. Access cricks.cam directly from the browser on any Android or iOS device to enjoy all games and betting features. The site works well on small screens and delivers the full experience without a separate app.
The live casino section at cricks features table games run by real dealers, including roulette, blackjack, baccarat, Dragon Tiger, and more. Content from world-class game providers such as Evolution Gaming and Ezugi is streamed live.
cricks only uses content from accredited game providers whose games use Random Number Generator (RNG) technology verified by independent laboratories. This ensures that the outcome of every game is completely fair and unpredictable. Ensuring fair play on our platform is our top priority.
Bonuses and Promotions
The welcome bonus at cricks is 100% of your first deposit up to ৳10,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus — giving you a total balance of ৳2,000. The bonus is applied automatically at the time of your first deposit after opening an account.
Yes, the welcome bonus requires 25x wagering. This means if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets before you can withdraw. The time limit and terms for meeting the wagering requirement can be found in detail on the Terms and Conditions page.
cricks has a VIP program with three tiers — Bronze, Silver, and Gold. You can move up through the tiers by playing regularly. The Bronze tier offers up to 0.3% weekly cashback, the Silver tier up to 0.7%, and the Gold tier up to 1.0% cashback. Stay active regularly to enjoy VIP benefits.
No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirements of the bonus. Once the requirements are met, any winnings earned from the bonus are converted to your regular balance, and you can then withdraw a minimum of ৳1,000.
cricks may occasionally offer special promotions during Eid, Pohela Boishakh, or major cricket tournaments. Check the Promotions page regularly or contact support to stay updated on these offers. Each offer has its own terms and conditions.
Security and Responsible Gaming
Yes, cricks uses SSL encryption technology to keep all your personal and financial information secure. Our servers and databases maintain high security standards. Your information is not shared with third parties — for more details, please read our Privacy Policy.
Self-exclusion is a responsible gaming tool that allows you to temporarily close your account for a set period of time. If you feel that gaming is getting out of your control, you can request self-exclusion through cricks live chat support. Visit the Responsible Gaming page to learn more.
cricks takes responsible gaming seriously. If you wish to set deposit or wagering limits, you can contact the support team to arrange this. These limits help you enjoy the entertainment while staying within your budget and reduce the risk of excessive play.
If you notice any suspicious activity on your account, contact cricks 24/7 live chat immediately or email [email protected]. Our security team will investigate the matter quickly and take the necessary steps. Changing your password regularly is also a good habit for staying secure.
Some key guidelines for responsible gaming: play for entertainment only, not to recover lost money. Set a specific budget before you play and do not exceed it. Avoid placing large bets on impulse. Take breaks when needed. Read our Responsible Gaming page for detailed advice.
Still have questions?
Contact support — our Bengali-speaking team is with you 24 hours a day, 7 days a week.
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